VSwitch4ultd
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Complaints V Switch 4ultd

Clear complaint handling, fair outcomes

VSWITCH4U LIMITED follows a structured complaints procedure designed to resolve issues quickly, communicate openly and escalate fairly when needed.

Making a Complaint

At VSWITCH4U LIMITED we seek to provide excellent service, but we understand that sometimes things can go wrong. We will work hard to resolve any issues as quickly as possible.

  • We will try to resolve any complaints as soon as possible.
  • We will always provide you with an explanation and an apology wherever we have caused the problem.
  • You will speak to the same Customer Service Advisor throughout the complaints process.
What you can expect

A fair review, clear communication and a route to escalation if you do not feel the first resolution is satisfactory.

  1. 1
    Raise the issue
    Share the complaint with the team so it can be reviewed by your advisor.
  2. 2
    Receive a proposed resolution
    The Customer Service Advisor will provide a fair outcome for you to accept or reject.
  3. 3
    Escalate if required
    If the resolution is not accepted, the complaint moves to the next stage.

Complaint handling procedure

A concise path from initial complaint through to specialist review and external escalation.

1
Resolving a Complaint

The Customer Service Advisor will provide you with a resolution to your complaint. You can accept or reject the resolution depending on whether you feel it is fair.

  • If you accept the resolution, your complaint is resolved.
  • If you reject the resolution, the complaint becomes an escalated complaint.
2
Escalated Complaint

Your complaint will be passed to a member of the Specialist Complaints department who will impartially reassess the complaint and the resolution offered.

  • If the complaint was not dealt with correctly, a new resolution will be proposed.
  • The Customer Service Advisor will confirm whether the outcome has been upheld or defended.
3
External escalation

If you accept the decision, your complaint is resolved. If you reject the decision, you will need to wait for a deadlock letter or 8 weeks before getting in touch with Ombudsman Services.

Ombudsman Services is free for the whole procedure.
VSWITCH4U LIMITED contact details

Use these details to submit a complaint directly to the business.

Website
https://vswitch4u.co.uk/
Email
info@vswitch4u.co.uk
Phone
+44 7466 976212
Post
Flexspace Business Centre, Unit 47, Manchester Road, Bolton, England, BL3 2NZ
Email complaint Visit website
Ombudsman Services

If the complaint remains unresolved after the required waiting period, Ombudsman Services can review the case independently.

Post
Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone
0330 440 1624
Email
enquiry@ombudsman-services.org
Ombudsman Services is free for the whole procedure.